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Companies Are Rushing to Adopt AI, But 92% of Consumers Want a Human in Under 10 Minutes

Cord Cutters News ·

Companies are rapidly adding artificial intelligence to customer service, but consumers aren’t necessarily embracing the change. A new study found that 92% of consumers give AI customer service fewer than 10 minutes before asking to speak with a human. The findings come from Five9’s 2026 Consumer CX…

Read the full story at Cord Cutters News

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